Pathetic, poor customer service

Pathetic service, unprofessional and unresponsive. They take in your car, give you no feedback on progress of repairs and do not advise when you will receive the vehicle. I was appointed a person named Lunga who never spoke to me and every time I call them, they take my details and say they will give me a call back which they never do. How can you take someone's vehicle and not communicate with them at all!!!???? Auto and general says they trusted and sent me to them. They must have a contact or getting some kind of benefit because why else would they send us to such a pathetic place with poor service when we are their customer.