Lunga

The reason I’ve given 3 stars overall: I dropped my vehicle off in the second to last week of September after a rear end accident and was first assigned Lebo as my service agent - I was promised 7-14 working days. Initially I was not happy as I did not get regular updates on what was happening with my car and only found out about delays in the repair process after calling endlessly and not being given accurate feedback. My service agent was later then changed to Lunga and I must say I wished I had been assigned to him from the beginning. The updates were consistent, and he actually called back when he had promised to! Finally collected my car now in the second week of November and despite the delays the repair was done perfectly - thank you! You can’t even tell that I was ever in an accident. Thank you Lunga for your consistent communication and great customer service!