horrible Service no communication

My vehicle was dropped of 2 Feb 2023 at Technostar Durban CBD on advise of insurance company. At Technostar I was informed that I had been assigned a Melanie Naidoo to keep me updated. I waited for this lady to call me until Monday the 6th when I decided to call her . I was then inform that they were waiting for parts to arrive and she will keep me updated. To no surprise Melanie did not contact me until I called again on the 13th and she sounded irritated and said she had tried to call me during that weekend which was a lie ! I then Asked to speak to the manager and was put through to her. I explained everything especially the lack of communication. Kary(the manager) assured me that she was now handling my matter. She sped up the process of the parts that had still not arrived on day 13(these parts were said to be ordered locally as my vehicle is a suzuki shift) the parts arrived 2 days later and I was promised that my car will be prioritized. To date I do not have my car! Melanie called me on Monday 20th and said my car is in spraying and she will contacts me on Wednesday as she believes I will be getting my car by the end of this week . Still no car and Still no call form Melanie ! Technostar has a promise of 5 Days repair on their quote that they emailed me initially. Im appalled with the services its pathethic