GK
Golden K
1 reviews | Active since Oct 2021
22 Jul 2022, 03:02
Horrible service
My car was assessed on the 17th of May 2022 and I was told to wait for the parts which I am still waiting for today (22.07.2022).
Lunga was a consultant, he kept on saying they are waiting for parts. for some reason, I have been given another lady, and still, no parts are available.
Even worse no one knows when these parts are coming. no one knows where they are getting the parts from. I am so disappointed in them as well as my insurance (Budget) in using them to repair my cab.
My kids are asking me every day when our car is coming back and I have no answer for them.... today is 22 July 2022 still waiting for something that I don't know when and how long it is going to take to fix my car.
Helpful (0)
Replies (7)0
Replies (7)
Renew-It Durban's replyOfficial
22 Jul 2022, 14:15 Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Renew-It Durban's reply22 Jul 2022, 14:15
Official
Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
GK
Golden K's updateReviewer Update
25 Jul 2022, 21:24I am still waiting for you guys to contact me as you have mentioned that this matter has been escalated to the management level.
I am so tired to be in a dark... you claim to be always at our service but I think you are not.
I am so tired to be in a dark... you claim to be always at our service but I think you are not.
GK
Golden K's update25 Jul 2022, 21:24
Reviewer Update
I am still waiting for you guys to contact me as you have mentioned that this matter has been escalated to the management level.
I am so tired to be in a dark... you claim to be always at our service but I think you are not.
I am so tired to be in a dark... you claim to be always at our service but I think you are not.
Renew-It Durban's replyOfficial
01 Aug 2022, 10:02 Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Renew-It Durban's reply01 Aug 2022, 10:02
Official
Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Technostar who will be in contact with you .
Renew-It Team, Always@yourservice
GK
Golden K's updateReviewer Update
01 Aug 2022, 10:27I received a call from yours operations director and provided me with the background information that should have been provided to me on the lower level. Thank you so much sir (Karthy)
Well you guys should receive the parts between today and tomorrow (1st and 2nd of August) as per Karthy.
I'm waiting on the confirmation of parts arrival...
Thank you
Golden Kleinbooi
Well you guys should receive the parts between today and tomorrow (1st and 2nd of August) as per Karthy.
I'm waiting on the confirmation of parts arrival...
Thank you
Golden Kleinbooi
GK
Golden K's update01 Aug 2022, 10:27
Reviewer Update
I received a call from yours operations director and provided me with the background information that should have been provided to me on the lower level. Thank you so much sir (Karthy)
Well you guys should receive the parts between today and tomorrow (1st and 2nd of August) as per Karthy.
I'm waiting on the confirmation of parts arrival...
Thank you
Golden Kleinbooi
Well you guys should receive the parts between today and tomorrow (1st and 2nd of August) as per Karthy.
I'm waiting on the confirmation of parts arrival...
Thank you
Golden Kleinbooi
Renew-It Durban's replyOfficial
01 Aug 2022, 12:37Good day Golden.
Thank you for the above.
we will keep you updated once the parts are on site.
Regards
Thank you for the above.
we will keep you updated once the parts are on site.
Regards
Renew-It Durban's reply01 Aug 2022, 12:37
Official
Good day Golden.
Thank you for the above.
we will keep you updated once the parts are on site.
Regards
Thank you for the above.
we will keep you updated once the parts are on site.
Regards
GK
Golden K's updateReviewer Update
08 Aug 2022, 19:52Parts came and I was informed of the progress of my car. Karthy (operations director) thank you so much, sir, for keeping up with your words, and ever since I started communicating with this whole situation changed. you are really good at your job.
Today I was given a car to use while my car is being repaired. again, a big thank you to Karthy.
Today I was given a car to use while my car is being repaired. again, a big thank you to Karthy.
GK
Golden K's update08 Aug 2022, 19:52
Reviewer Update
Parts came and I was informed of the progress of my car. Karthy (operations director) thank you so much, sir, for keeping up with your words, and ever since I started communicating with this whole situation changed. you are really good at your job.
Today I was given a car to use while my car is being repaired. again, a big thank you to Karthy.
Today I was given a car to use while my car is being repaired. again, a big thank you to Karthy.
GK
Golden K's updateReviewer Update
08 Aug 2022, 19:54... with you*
GK
Golden K's update08 Aug 2022, 19:54
Reviewer Update
... with you*