Extremely bad service

I was in an accident about a month and a half ago and it was not my fault, the guy that hit me from behind was a diabetic and he had a black out, what a sad experience as I honestly didn't expect the very bad service i received after the accident, my insurance is with Dial Direct and it seemed i had no option but to send my car to Technostar for fixing. Apart from receiving a few random messages, I had no correspondence from them. When I called in to find out about the whereabouts of my car, no one could tell me where it is and what has happened, apparently the Service Advisor that is in charge of my car, was off sick. I was also told well you don't have a courtesy car because you didn't put your name down for it, maybe if i was told this initially, I would have put my name down. I receive an email a month and a half later saying my car is only going in for panel beating now and that the estimated days that it will still take to fix is 29days, HOW VERY DISHEARTENING!! I am crippled without my vehicle, I have a 3year old son and cannot get him to a hospital because i don't have a car. But no one seems to care, no one wants to help! Everyone seems to think its my job to follow up!!!