EXCESS NOT REFUNDED

Initially, service was excellent. Booked in my car on 10/10/2022 - 20/10/2022. On collection I incoree tly paid an excess of R1000 which was brought to my attention by Melanie. To date, they have not refunded me and do not respond to emails and telephone calls. I cannot fathom why insurance companies insist on Mercedes cars going to them, or the owner will be void of the warranty. I am so disappointed and wish to withdraw my previos review.