Disgusting service

<p>GOOD DAY </p> <p> </p> <p>VEHICLE REG : ND493-279</p> <p> </p> <p><br />I AM WRITING THIS REPORT TO INFORM PEOPLE IN DURBAN OF THE TERRIBLE SERVICE RECEIVED FROM WHAT EVERYONE SEEMS TO THINK IS A VERY EXPERIENCED AND WELL RENOWNED PANELBEATING COMPANY "TECHNOSTAR"!!!</p> <p> </p> <p>BAD EXPERIENCE NUMBER 1 :</p> <p> </p> <p>OCTOBER 2016</p> <p> </p> <p>NO CHECKLIST DONE IN MY PRESCENCE!</p> <p> </p> <p>I HAVE HAD 2 UNFORTUNATE INCIDENTS WITH MY VEHICLE IN THE LAST 3 MONTHS , THE FIRST BEING A FRONT LEFT FENDER INCIDENT WHICH WAS IN OCTOBER 2016 ,MY VEHICLE WAS AT TECHNOSTAR FOR THIS REPAIR , WHILE IN THE REPAIR PROCESS MY VEHICLE WAS SCRATCHED ON THE REAR RIGHT , THIS WAS DENIED BY THE MANAGEMENT , DESPITE THAT THEY MANAGED TO POLISH OUT THE SCRTACHES THAT WERE MADE BY THE INCIDENT IN THE WORKSHOP , UPON COLLECTION OF MY VEHICLE I FOUND THAT AN ENGINE COVER HAD BEEN MISSING , WHEN I QUESTIONED I WAS FIRST TOLD MY VEHICLE DID NOT HAVE ONE , UPON FURTHERE INVESTIGATION THE SAID IT DID HAVE ONE BUT THERE WAS A PEICE BROKEN OFF , SO I ASKED TO SEE THE BROKEN PART OR A PICTURE OF IT THAT THEY CLAIM THEY HAVE BUT I STILL DID NOT SEE , I WAS DEALING WITH MARRIET AT THIS POINT , FURTHER MORE MY HEADLIGHT WAS REPLACED WITH A TERRIBLE GENERIC THAT IS COMPLETELY OF FOCUS AND DOES NOT MECHANICALLY ADJUST ACCORDING TO THE SPECS ON THE VEHICLE FROM THE MANUFACTURER ,WHEN I ASKED ABOUT THIS THEY SAID THEY WILL TRY , UP UNTIL NOT THE LIGHTS ARE STILL NOT FOCUSED AND I HAVE NO ENGINE COVER .</p> <p> </p> <p>BAD EXPERIENCE NUMBER 2 :</p> <p> </p> <p>NOVEMBER 2016 </p> <p> </p> <p>A LADY HAD KNOCKED INTO THE REAR OF MY VEHICLE JUST 2 WEEKS AFTER THE FIRST REPAIR , FROM MY LAST EXPERIENCE I REQUESTED A CHECKLIST TO BE DONE ON MY VEHICLE IN MY PRESENCE AS I DID NOT WANT ANY FURTHER DAMAGE TO MY VEHICLE OR FOR THEM TO CLAIM IT WAS THERE , EVERYTHING WAS FINE WITH THE CHECKLIST AND VERNON WAS APPOINTED MY SERVICE CONSULTANT WHO BY THAT TIME HAD NOT EVEN GIVEN ME A CALL TO KEEP ME POSTED OR INTRODUCE HIMSELF , INSTEAD I WENT IN TO MEET HIM AT THE BRANCH, AFTER A FEW DAYS I WENT IN TO VIEW MY VEHICLE AND ITS PROGRESS AND TO MY DISGUST I FOUND 5 DENTS THAT WHERE NOT ON MY VEHICLEM, I CALLED VERNON TO MY VEHICLE AND POINTED THEM OUT TO HIM ON THURSDAY 17TH NOVEMBER , HE WENT THROUGH THE CHECKLIST AND AKNOWLEGED THAT THESE DENTS WERE INDEED NOT THERE WHEN I BROUGHT MY VEHICLE IN AND THEY WILL SORT IT OUT , MONDAY 21 NOVEMBER 2016 , I WENT IN TO CHECK PROGRESS AGAIN AND TO MY DISSAPOINTMENT NOTHING FURTHER WAS DONE , I SPOKE TO VERNON ON THAT DAY AND HE SAID HE HAD ALREADY CALLED SOMEONE BY THE NAME OF KURT IN TO SORT OUT THE DENTS THEN THEY WILL SPRAY THE CHIPPED PAINT CAUSED BY THE DENTS , THE NEW DENTS WERE NOTED ON THE LEFT FENDER , RIGHT FENDER , ABOVE LEFT CENTER POST !</p> <p>TODAY 23 NOVEMBER 2016 , I RECEIVE A CALL FROM VERNON SAYING I MUST COME IN AS I NEED TO SPEAK TO MANAGEMENT , SO I ASKED WHAT FOR AND HE SAID FOR THE DENTS , AT THIS POINT I WAS EXTREMELY IRRATE AS I WAS TOLD PRIOR TO THIS THAT THEY AKNOWLEDGE THE DENTS WERE MADE THERE AND THEY WERE GOING TO SORT IT OUT .</p> <p> </p> <p>I WENT IN AND VERNON AVOIDED ME AT FIRST AND POINTED ME TO A VERY RUDE SERVICE MANAGER NAMED SHARON , AT THIS POINT SHARON TELLS ME THEY NEED TO INVESTIGATE SO I POINT OUT SIMPLY THAT AGAINST THE CHECKLIST WHICH IS ON PAPER AND SIGNED BY MYSELF AND THE CHECKER THAT THOSE DENTS ARENT THERE, SHE THEN TRIES TO TELL ME THAT I RUSHED THE CHECK WHICH I DID NOT , SHE THEN COMES WITH ME TO THE VEHICLE AFTER MUCH DEBATING AND "INVESTIGATING" AND TAKES PICTURES OF THE DENT , SHE SHOWS THEM TO SOMEONE IN THERE WORKSHOP AND AFTER A FEW MINUTES SAYS OK MR AIDOO AS A GESTURE WE WILL SORT OUT THE ONE DENT FOR U AND TOUCH UP THE CHIP CAUSED BY WHATEVER HAD FALLEN ON MY CAR.</p> <p> </p> <p>I DO NOT THINK THAT IT IS A GESTURE AS THEY DID DAMAGE MY VEHICLE , AND I TOLD HER I WILL NOT ACCEPT TOUCH UP PAINT ON MY CAR AND SHE VERY RUDELY BRUSHED ME OFF AND SAID OK, I WISH TO EXPRESS MY DISGUST IN THE LIES A COMPANY OF THERE STATURE PUTS FORWARD TO THERE CLIENTS , I SINCERELY HOPE THAT OTHER CLIENTS HAVE A BETTER EXPERIENCE . </p> <p>I WILL UPDATE THIS THREAD AS I CAN BUT I AM GOING TO MAKE SURE THEY SORT MY VEHICLE OUT AND I WILL INFORM AS MANY PEOPLES I KNOW ABOUT THIS SERVICE THROUGH WHICH EVER SOCIAL MEDIUMS AVAILABLE.</p> <p> </p> <p>REGARDS </p> <p>PRENAV NAIDOO</p>