Disappointed

If there was a way to give them no star at all I would have given them zero. My car was toured to them three weeks ago after an accident and my insurance approved my claim over a week ago and I was told they would contact me. Days went by and I saw they were not making contact so I looked for their contact details and called them. Everytime when I call the receptionist tells me that Lebo can’t come to the phone because she’s busy with a client and she will call me back. I’ve been calling every day twice a day since Monday and am told the same thing and Lebo never calls me back to give me an update regarding my car. My courtesy car period will soon end and I will be left without a car and I have no idea what the process is with my car. This is so frustrating because I am also a paying client and the fact that I have to make calls everyday without getting any help tells me that they prioritize other clients over others. Technostar will never be my panel beater of choice. They have showed me that they do not value their customers.