PR
Paul R
1 reviews | Active since Jun 2013
23 Mar 2023, 21:24
Awful
DO NOT USE this company, their service has been shocking. We took our car in 56 days ago for minor damage repair, when quoted 10 to 15 days. Communication has been nonexistent, everytime I phone my service advisor and all the managers are in meeting. I had to physically go there 3 times to try get answers. They promise to get back to me but never do. The update emails have simply been wrong. They have had to order news parts 3 times. For 3 days I've been trying to get hold of a manager. I have the distinct impression that they simply have taken on more work than they can handle.
Helpful (0)
Replies (3)0
Replies (3)
Renew-It Durban's replyOfficial
27 Mar 2023, 10:43 Good day Paul
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Renew-It Durban's reply27 Mar 2023, 10:43
Official
Good day Paul
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
PR
Paul R's updateReviewer Update
27 Mar 2023, 16:25While I have been able to get hold of a manager, it was not easy, (one has to phone 4 or 5 times and insist on speaking to one.) I also am still not happy with the response. I was promised a courtesy vehicle on Friday then Saturday and now Monday (and still waiting) I have now retired my insurance rental after 60 days.
PR
Paul R's update27 Mar 2023, 16:25
Reviewer Update
While I have been able to get hold of a manager, it was not easy, (one has to phone 4 or 5 times and insist on speaking to one.) I also am still not happy with the response. I was promised a courtesy vehicle on Friday then Saturday and now Monday (and still waiting) I have now retired my insurance rental after 60 days.
PR
Paul R's updateReviewer Update
30 Jul 2024, 15:14I thought I would update this post.
Nothing ever came of this. I took my vehicle back several times since the last post over a number of months and it was never resolved.
Nothing ever came of this. I took my vehicle back several times since the last post over a number of months and it was never resolved.
PR
Paul R's update30 Jul 2024, 15:14
Reviewer Update
I thought I would update this post.
Nothing ever came of this. I took my vehicle back several times since the last post over a number of months and it was never resolved.
Nothing ever came of this. I took my vehicle back several times since the last post over a number of months and it was never resolved.