Worst ever!

You get bad service... and then you get TechnoPro. They have reinvented the concept of bad and taken it to a whole new level.

I ordered a pellet gun on 16 May 2020 and immediately paid for the order as the price was very competitive. They indicated that the order was in "warehouse processing" a day later. After having had to make enquiries by 9 June 2020 on the whereabouts of my gun, I was informed that they do not have the product in stock and that they are therefore forced to cancel the order and refund the purchase amount.

It seemed that the purchase, which was made from my debit card, could not be refunded by their card machine, so on 11 June I furnished my banking details after they requested such, and I quote, "in order to process a refund today" (to wit 11 June 2020).

By Friday, 19 June, I still did not receive the refund. I phoned the owner, Kobie van Zyl, who promised that the payment will be made that evening and that it will reflect on my bank account by no later than the following Monday. A week later (26 June) I phoned Kobie again who promised that the payment will be made that day. Needless to say, it was in vain.

On 29 June I was e-mailed to indicate that the refund was made. To quote "Refund #EFT has been issued from our office." Since nothing reflected in my account by 8 July 2020, I phoned Bianca at TechnoPro to verify that they did not make an error with my banking details. Once again I had to speak to Kobie who indicated that the proof of payment will be forwarded to me as their system reflect that the refund was made. As of today, 15 July 2020, I have no product, no refund and no other option than to revert to the law in order to attempt getting my money back.

I would strongly advise against business dealings with this company.