TELTRON AFTER SALES SERVICE APPALLING

Purchased on line an Orion Telescope. After a few years having it packed away seldom used I noticed the attachment on the Tripod that adjusts the scope had rotted. I contacted Felicia at Teltron and she gave me the run around. First by showing interest in assisting me, then keeping me waiting for months with a response saying she's waiting for her technical division to revert back to her. Then she asked for video or photographic footage. Long story short this dragged on for ever (June to October 5 months) and if it was not for my pestering I would still be waiting to hear from her. Finally after a sever letter to management I received this from her :

Please note as discussed the tripod is completely broken and unrepairable. Kindly be advise you would need to purchase a new tripod.

Nice one Teltron, give me hopes, a run around then tell me I might as well purchase another one so you get a sale. DON'T SUPPORT TELTRON AS THEIR AFTER SALES SERVICE IS NON EXISTENT