TechnoPro - Pro's they certainly aren't!

I wanted to buy a birthday gift for my son, so ordered a torch online from TechnoPro (as we were going to the bush for his birthday). When following up on my order, was promised collection would be Monday 28/09. Followed up again on Tuesday 29/09 (as I hadn't heard from them) and their extremely rude sales manager informed me that the product hadn't arrived at their warehouse yet and that collection for Tuesday 29/09 was not going to happen. My birthday deadline was Wednesday 30/09, and she wasn't interested in helping me at all. Her attitude was kind of 'take it or leave it'! I wonder where she received her customer service training from? Such poor manners as well. To top it all, when I had to cancel the order, they charged me a 20% warehouse fee. Not sure why, as my order was never at their warehouse. I had to "beg" for the refund, and after numerous emails and phone calls, two and a half weeks later, I finally got the refund less 20%. What an absolute cheeck! Certainly wont buy from these ***** and ******* again!