TechnoPro is trying to **** me

On May 15th, I placed an order for a 60mm Olfa rotary cutter along with 3 blades. On May 20th the courier delivered my package, but when I opened it the package only contained the 3 blades. The invoice attached to the package didn't indicate that the rotary cutter was still pending. It looked like the entire order was supposed to have been delivered.

I went to the sellers website and created an account and logged in to check my purchase and wouldn't you know it, the status of the order said "completed". Now I really started panicking.

I attempted calling their offices in vain, then I sent them an email. When I didn't receive a response I called the bidorbuy help line. The lady said she would speak to them and come back to me. It's the 21st and she never came back to me.

In the meantime the TechnoPro people, someone called Bianca responded to me with this: "An order is marked as complete when a parcel is dispatched. Your parcel was dispatched and therefore on our end it was completed. Your query below will be responded to by Felicia whom works in our dispatch."

According to them they had dispatched my entire order which was not the case. I'm nearly having a heart attack at this point, but I decide to wait for this Felicia for more feedback.

At 15:17 almost an hour after Bianca's initial response, I had still not received any feedback from Felicia, so I send them an email asking when Felicia would come back to me. Bianca responds that they're working remotely and Felicia would access all the documentation today the 21st.

Today at 09:26 I contacted bidorbuy to find out if they got any feedback from the seller and they said no. Turns out the lady I spoke to the previous day didn't even bother to log a ticket for me. The rep tells me he's created a ticket for me and sent an email to the seller and copied me in the email. He said I should receive the email shortly. By 10:25 I had still not received this mysterious email, so I send another email to TechnoPro asking for a follow up and receive dead silence.

At 11:34 I call bidorbuy again and ask about the missing email and for any feedback. The rep says he can see the ticket, but they haven't received any feedback from the seller and basically there's nothing they can do. I must just wait.

This company is very unprofessional and I feel like they are trying to **** me and bidorbuy buy is just standing by like an innocent by stander.