*******

Awful. Like dealing with a government department. I dropped off two items for repair in December 2018 and I was told they would be repaired in January. Both items were under warranty by the manufacturers (Leatherman and Gerber), and I was told I’d need to pay a handling fee of about R60. Which I paid at the time.

I heard nothing back from Technopro. I made repeated phone calls and each time was told they’d call me back in a few minutes. Nothing. At least 6 times. Finally (IN DECEMBER 2019) I managed to get an answer on the phone that my items were ready and that they’d email me an invoice. I received nothing. After another phone call, I clarified they had the wrong email address, and they’d email me the invoice again.

They charged me R450 for the repairs. When I queried this fee, as both items were under warranty and I’d already paid a handling fee, I was told (after a 7-day delay) that it was a charge for “storage and related fees as the item has been in offices since January”.

If you’re going to neglect to communicate with your customers, don’t blame them for the fact that items (both of which, combined, are smaller than a sandwich) are left at your offices for months on end, and charge them exorbitant “storage and related fees”.

I’ve just been asked to fill an order for several Meprolight sights. Your price is competitive and I certainly would have considered making the order with you. Thanks for sparing me the trouble of bringing you business.