1 reviews | Active since Jun 2011
Incredibly poor experience
Incredibly disappointing experience as I never received my order. After 3 weeks of chasing up with both TechnoPro and The Courier Guy, with neither responding with feedback as promised, the final response from TechnoPro was that it was my problem for choosing the courier and not taking insurance. Hardly a customer-centric response from TechnoPro. I went back to the check out process and the layout of the screens are poor so the insurance option was cut off at the bottom of my laptop screen. I only found it when I specifically went and looked for it. Be warned!
Actual response from TechnoPro: Please note that your order was processed from our end and dispatched per your chosen method.
During the checkout process you did not select the insurance option. As the parcel was dispatched and has since gone missing through the courier company, we are not liable to provide you with a refund.
As advised, the courier company is currently investigating the matter and we have requested a credit on your behalf, however as insurance was not selected, this is not guaranteed.
Should the courier pass a credit, we will notify you accordingly and dispatch the item to you.
I can confirm that during our checkout process we offer insurance as an optional extra. You elected not to choose this.
As communicated to you, we still put in a claim on your behalf and advised we had to wait the outcome of the investigation.
Your replacement item has been dispatched.
Best regards,
I can confirm that during our checkout process we offer insurance as an optional extra. You elected not to choose this.
As communicated to you, we still put in a claim on your behalf and advised we had to wait the outcome of the investigation.
Your replacement item has been dispatched.
Best regards,