DO NOT BUY FROM TECHNOPRO

Useless customer service, DO NOT BUY FROM THEM

I ordered parts to the value of R1370 from TECHNOPRO on Friday 16 February at 16:12. The next day (Saturday) I realized I've double ordered a plastic jig and requested them to cancel the one part and refund me R545 which is about 39% the value of my order. This was about 6 business hours after i've placed the order and one would think they would be satisfied with the other 61% of the order still in place.

Their return policy state "You can return the purchased items within 7 days of receipt (less shipping charges)" As I will collect and did not yet do so there should be no shipping charges, however Technopro then insisted they will charge me a 20% cancellation fee and only refund 80% of the purchase price. At this point I was busy with a new order from them to the value of >R1000, I obviously canceled the order before payment and got it somewhere else.

When I told them this 20% cancellation fee is not acceptable and they insisted that they had costs to process the order and their policy state they will charge a 20% cancellation fee. When I asked them for proof of this cost they did not respond.

So what am I to do, collect the item, which I have not yet done, and then return it under their return policy which state they will only deduct shipping costs, which are zero as I collected my order from their office? I will not waste my time and money further on this company.

Their policies is inconsistent and in contradict itself. I don't think they even looked at the consumer act atall when they draw up their conditions. Clearly they do not care about customer satisfaction and will do anything to make a quick buck. I hope I never have any warranty claims with the products I purchased from them as I might end up paying them to take it back.

If you want to purchase, rather consider a reputable company that are willing to assist their customers and don't try to get money from you by some grey means.