Technology Unlimited

Disgusting service via online purchase

I placed an order with Technologies Unlimited for a WIFI extender after their website showed the item as in stock. I selected in-store collection, however the website did not specify which store. Based on online information, I proceeded assuming Randburg as I am based there. At no point during the purchase process was there any indication of a 10-day processing period. What followed was one of the worst customer experiences I’ve had: I had to make multiple calls just to find out where to collect the item. I was passed between several agents, repeatedly promised call-backs within 10 minutes, and never received them. I was told different versions of the story each time, including that my case was waiting on a manager. At one point I was transferred to someone who later “did not exist” according to another agent. I was also told delays were due to the World Cup. Eventually, after significant effort, I was informed that there was actually no stock available, despite the website still showing the item as in stock. When I requested a refund, I was asked to submit my complaint in writing and wait for manager approval. Trying to engage with the manager was completely unacceptable – my call was answered with almost abusive shouting, not even a courtesy greeting, he then proceeded to cut the call, and he blocked my number - yes the manager. The only written response I received was “we are not in breach,” despite still not being formally told the item was unavailable. I was repeatedly told my refund would be processed, and each time this did not happen. After continued follow-ups, I have now finally received my refund on day 13. While the refund has been processed, the overall experience was disgustingly unacceptable: • Misleading stock availability (webpage still shows In Stock) to this day. • No transparency on processing timelines - staff are unaware themselves. • Repeated broken promises • Poor/ Zero communication across teams and management • Unprofessional behaviour from management I would strongly caution anyone considering purchasing from Technology Unlimited.