No sence of urgency or communication

Repair logged via samsung direct on the 25th of April . It took Technologia 3 days to call back and do a telephonic assessment of what is wrong with the tv. 3 days for a 5 minute phone call??? Today its been a week and no repair date in sight and no contact either. Then comes the shlep of them only working from 7 to 4 and not willing to accomodate people with later working hours. I think you can really improve your service.