Mr

Sent in my son's Laptop that was under warranty for evaluation, received report and quote. Motherboard needed to be replaced and quote was for some clips. before making payment, we asked for timelines, we were informed it would take 2-7 working days for laptop to be fixed , on the 7th working day, we called for an update and was advised that parts are still in transit from overseas, ( Keep in mind that due to Covid, my son cant attend physical classes and now he wont have a laptop because of these delays which they don't even bother communicating. I have always been a loyal supporter of Acer and all my 87 Admin staff make use of Acer, however after this experience, I WILL NEVER EVER PURCHASE THIS BRAND AGAIN..