Formal Complaint Regarding Service Experience at Bolttech Repair Centre

I am writing to formally express my dissatisfaction with the service I received at Bolttech Repair Centre.

Firstly, I was required to pay a non-refundable R243 fee for a technician to assess my device. I was informed that if I accepted the quotation for repairs, this amount would be deducted from the final invoice. However, when I received the quotation, there was no indication that the R243 had been deducted. Upon querying this, I was told it was “already included,” which I find misleading and lacking in transparency. Clear and itemized invoicing is a basic expectation in ethical business practice, and the absence of this detail makes me feel unfairly treated.

Secondly, I received an SMS notification stating that my device was ready for collection. However, when I arrived at the repair centre, I was told the device was not yet ready and had to wait for an additional hour. This caused unnecessary inconvenience and further added to my frustration.

I am extremely unhappy with the lack of clarity regarding the invoice and the poor communication around the collection of my device. I feel that I was not treated with the professionalism and respect that customers deserve.

I kindly request that you review this matter and provide a clear explanation regarding the R243 deduction.