Bas service

When I visited the office on 08 Sep to submit my phone, the receptionist was on a call with someone complaining that something of theirs that was 'fixed' was not functioning properly and though this was a red flag I decided to give this company a chance! I made a payment to their account on the 9th of Sep in the morning. Nowhere from their instructions/contract said we should send proof of payment afterwards. On the 10th around 12 when I checked the progress because the status on their website was saying I have not paid even after paying, they said they were waiting for POP (I was supposed to know?). Lesego then said the phone will be ready on the 13th because POP I just sent was 'fine'. When I called on the 13th of Sep she said I should expect the phone later during the day to be ready. No one has communicated and around 16H30 when I checked they said payment was not reflecting. Due to frustration of not having a phone for long, I asked for account number to pay immediately AGAIN and some rude lady said details were sent to my email address. I was looking at my emails and there was nothing! This lady was even chatting and laughing to her peer while on a phone with me. I asked to speak to Lesego who made promises to me but she was nowhere to be found. I requested for POP from my banker as it's a Paygate payment and I was seeing the transaction. After I sent the POP suddenly my payment was 'reflecting' because the status changed. Sounded more like a ****???