Poor Customer and Expectation Management

Communication was great in the beginning leading up to the 60 days estimated delivery time. Then when I emailed asking for updates on my parcel I was told that it would be delivered in 2 days time. This is where it all went downhill.

My given arrival day had come with no signs of delivery from anyone, I emailed then continuously each day after that with no response to my emails. Finally decided to Whatsapp the owner only for him to state that he didnt get any of my mails and that he would follow up on my order and get back to me later on that same day.

Following day came and still no feedback was received, I then followed up again and was told that my order was in actual fact lost at customs and that he could re-order it or refund me.

Choose the refund option instead of going through this all again. Others who all ordered on the same day as me were told they would be getting their items delivered today "apparently".

Processing my refund and all that wasn't difficult with Payfast but I much prefer to work with a trustworthy company that maintains a good customer relationship vs one that has to be constantly chased for updates.