*********** Customer Service

On discovering our dishwasher was faulty, my wife called what appeared to be reputable repair company that was accredited by Samsung, Technifix. A technician arrived the following day (14 January 2015) to take a look at the dishwasher which was displaying a F5 error and also needs a new Seal. The technician diagnosed the problem to be the recirculation motor and promised to submit the report an we should have a quote in a few days. <br> <br> After no word from Technifix after 4 days it took 5 calls to them ( each with a promise of getting back to us later the same day) before we finally got a quotation, which was accepted immediately on the 20 January 2015 as we wanted the machine repaired as soon as possible. <br> <br> It took further phone calls from my wife to find out the status. Again we never received a call from Technifix. 3 weeks later we had still not heard from Technifix on the status of the machine... again the phone calls started. Firstly a call on the morning of the 17th February only to discover the parts were on order, 1 item had arrived but was apparently incorrect and had been returned, again my wife was promised an update on the status of the spares later that day (surprisingly a