Dented car during repairs

I had an accident in December 2014 and my car was towed to Technicolor. When they returned it, it had a dent next to the sunroof and Dawie kept promising to get back to me so that the car be fixed, to date. Initially he referred me to someone who confessed that he cannot fix the dent and now Dawie wants me to take the car for quotation. I feel I am thrown from pillar to post and I am so disturbed because this case is dragging beyond anticipated. My valve caps have been exchanged. Quality Assurance only called me one, not anymore to check if I did receive the metal valve caps that were exchanged for the platic ones during the repairs. I feel that Technicolor does not care about their customers' complaints, instead they make empty promises.