CH
Celiasha H
1 reviews | Active since Nov 2018
01 Dec 2021, 14:30
Terrible services! will never do further business with this company
Ever since I bought a rig from them they have been unprofessional They took more than a week to get my rig to me , and within a week the rig gave issues of burnt cords ( which they blamed on loadsheding which I do not have where I live )
Then I sent the rig back to them to sort out the issue It took them one month to send me back the rig which was poorly packaged and damaged and falling apart
They have no professionalism and they take ages to respond back
The owner has still not contacted me with all the issues I had to go through since dealing with this company
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Replies (1)
TechHut's replyOfficial
04 Dec 2021, 11:25Hi Celiasha,
I sincerely apologize for your mining rig having issues so soon, I understand that there has been a faulty power cable on your rig, we have recalled your miner and have had it replaced. Your miner has been ready for dispatch after our 24 hour QC checks. We have notified you that we will be holding onto your rig to perform some aesthetic upgrades as a value added service. In which time we have kept your rig running at our expense.
I have looked into great detail as to why we have taken long to respond. I have noticed that your calls and messages via whatsapp has been outside of our business hours hence there has been no response. Please note our business hours are 8-6 Monday to Friday and 9-4 pm on weekends.
With regards to the packaging, Please note that all packages leave our shop in excellent condition and is well packaged to mitigate damage caused in transit. We do notify our courier service provider of the nature and fragility of the package. We however have no control on how they treat and handle packages in transit. We do insure packages so we have grounds to claim any damages that occur.
I have asked our store manager to do another follow up call today to ensure your rig is running as it should and to answer any unanswered questions you may have.
Please do not hesitate to contact us for anything further and we will be happy to assist.
I hope to you back soon and i can assure you i have taken this matter up with the relevant staff to ensure this does not happen again.
Thank You
Kesh
I sincerely apologize for your mining rig having issues so soon, I understand that there has been a faulty power cable on your rig, we have recalled your miner and have had it replaced. Your miner has been ready for dispatch after our 24 hour QC checks. We have notified you that we will be holding onto your rig to perform some aesthetic upgrades as a value added service. In which time we have kept your rig running at our expense.
I have looked into great detail as to why we have taken long to respond. I have noticed that your calls and messages via whatsapp has been outside of our business hours hence there has been no response. Please note our business hours are 8-6 Monday to Friday and 9-4 pm on weekends.
With regards to the packaging, Please note that all packages leave our shop in excellent condition and is well packaged to mitigate damage caused in transit. We do notify our courier service provider of the nature and fragility of the package. We however have no control on how they treat and handle packages in transit. We do insure packages so we have grounds to claim any damages that occur.
I have asked our store manager to do another follow up call today to ensure your rig is running as it should and to answer any unanswered questions you may have.
Please do not hesitate to contact us for anything further and we will be happy to assist.
I hope to you back soon and i can assure you i have taken this matter up with the relevant staff to ensure this does not happen again.
Thank You
Kesh
TechHut's reply04 Dec 2021, 11:25
Official
Hi Celiasha,
I sincerely apologize for your mining rig having issues so soon, I understand that there has been a faulty power cable on your rig, we have recalled your miner and have had it replaced. Your miner has been ready for dispatch after our 24 hour QC checks. We have notified you that we will be holding onto your rig to perform some aesthetic upgrades as a value added service. In which time we have kept your rig running at our expense.
I have looked into great detail as to why we have taken long to respond. I have noticed that your calls and messages via whatsapp has been outside of our business hours hence there has been no response. Please note our business hours are 8-6 Monday to Friday and 9-4 pm on weekends.
With regards to the packaging, Please note that all packages leave our shop in excellent condition and is well packaged to mitigate damage caused in transit. We do notify our courier service provider of the nature and fragility of the package. We however have no control on how they treat and handle packages in transit. We do insure packages so we have grounds to claim any damages that occur.
I have asked our store manager to do another follow up call today to ensure your rig is running as it should and to answer any unanswered questions you may have.
Please do not hesitate to contact us for anything further and we will be happy to assist.
I hope to you back soon and i can assure you i have taken this matter up with the relevant staff to ensure this does not happen again.
Thank You
Kesh
I sincerely apologize for your mining rig having issues so soon, I understand that there has been a faulty power cable on your rig, we have recalled your miner and have had it replaced. Your miner has been ready for dispatch after our 24 hour QC checks. We have notified you that we will be holding onto your rig to perform some aesthetic upgrades as a value added service. In which time we have kept your rig running at our expense.
I have looked into great detail as to why we have taken long to respond. I have noticed that your calls and messages via whatsapp has been outside of our business hours hence there has been no response. Please note our business hours are 8-6 Monday to Friday and 9-4 pm on weekends.
With regards to the packaging, Please note that all packages leave our shop in excellent condition and is well packaged to mitigate damage caused in transit. We do notify our courier service provider of the nature and fragility of the package. We however have no control on how they treat and handle packages in transit. We do insure packages so we have grounds to claim any damages that occur.
I have asked our store manager to do another follow up call today to ensure your rig is running as it should and to answer any unanswered questions you may have.
Please do not hesitate to contact us for anything further and we will be happy to assist.
I hope to you back soon and i can assure you i have taken this matter up with the relevant staff to ensure this does not happen again.
Thank You
Kesh