1 reviews | Active since Aug 2023
NOT RECOMMENDED
Well were to start. I perches a 5.6 kw complete system from them for one of my clients so my company is fully registered for installation of solar. day of installation day i only connect the battery and inverter only without Eskom and pv power and switch the system on with the settings there technician provide me with was running for not even 30min and give a error 9, it toke me several calls towards them before anyone pick up.
I must mention it I broke the warrantee seal to find out its a mecer product after I told them I don't want any mecer product and they promised me it is not, so I took it back to them on the on the 20 June 2023 after numerus calls towards Tech hut I got the answer that the ****lers is blown in the inverter that mean something normally the fans stop working after that i ask for a full description what's the fault of a competent Voltronic technician because they told me they sent it back to the suppliers so none of that happened till today.
My client call them multiple times and myself as well sometimes answer but most time none and if they answer promise the manager will call back but none, I visit the store on the 20 July 2023. the manager and i had are fights then the answers I got is the complete motherboard burn, I insist for a full report form Voltronic but they cant supply any only one of them with a cost off R8000 to repair the inverter. finally they sent me a report on battery settings was incorrect that there technician supply me with so *********** personnel on there side after multiple emails to them no response its more than a week they promise to call but no luck and no answers.
I have investigated the issue, We are aware of your situation. Please note that we would have replaced your inverter hassle free on the day it was returned to us, However due to you opening and performing your own repairs on the inverter instead, our supplier has strictly warned us that they will not honor any warranty on the unit.
Also take note that all our Voltronic products undergo a battery of tests that they must pass before leaving our offices. This ensures that we do not ship out products that are defective and has resulted almost no comebacks to date.
I can also confirm that it not a Mecer brand as we do not procure from Mecer. You may also confirm this directly with them.
It is an unfortunate and painful process and we are trying as much as we can to resolve the matter. Our only solution is to replace the mainboard on your blown inverter as we do not repair mainboards as you are requesting (For Legal and Safety reasons).
I am aware that our offices are in contact with you and your client on an hourly basis in trying to resolve the issue.
I have investigated the issue, We are aware of your situation. Please note that we would have replaced your inverter hassle free on the day it was returned to us, However due to you opening and performing your own repairs on the inverter instead, our supplier has strictly warned us that they will not honor any warranty on the unit.
Also take note that all our Voltronic products undergo a battery of tests that they must pass before leaving our offices. This ensures that we do not ship out products that are defective and has resulted almost no comebacks to date.
I can also confirm that it not a Mecer brand as we do not procure from Mecer. You may also confirm this directly with them.
It is an unfortunate and painful process and we are trying as much as we can to resolve the matter. Our only solution is to replace the mainboard on your blown inverter as we do not repair mainboards as you are requesting (For Legal and Safety reasons).
I am aware that our offices are in contact with you and your client on an hourly basis in trying to resolve the issue.