Absolutely no aftersales service

Ordered and paid for a cpu cooler from them yesterday, no notification about delivery. I whatsapped this morning, no answer. I whatsapped again in the afternoon, no answer. Tried emailing, email address does not work, so I used their contact form on their website saying I either want a refund or for it to be sent out today. Only then did I get an answer saying, oh, sorry we have a lot of orders to get out. No after sales service.