Repeated Non‑Delivery, No Communication – Escalated to authorities

On 22 August 2025 I purchased a fridge from TechTrek and paid in full. After no proactive contact, I reached out on 28th August to arrange delivery. I received confirmation of delivery for 1 September. The fridge was not delivered. They then promised delivery by 4pm on 2 September, which also did not happen. They later apologised, citing a “logistical issue” with their courier, and promised delivery by 10:30am on 3rd September. This again did not occur. Since then, I have not received the fridge and my calls and emails have gone unanswered.

This conduct breaches Sections 19 and 56 of the Consumer Protection Act, which require suppliers to deliver goods on the agreed date/time or within a reasonable period, and entitle consumers to cancel and demand a refund if goods are not delivered. I have now escalated this matter to:

Consumer Goods & Services Ombud (CGSO) National Consumer Commission (NCC) SAPS Commercial Crimes Unit

THIS POST SERVES TO WARN OTHER CONSUMERS. I also encourage any others affected customers to lodge formal complaints so that patterns of conduct can be properly investigated by the relevant authorities as well as requesting Pricecheck to review the legitimacy of this company and remove them from their website in need, so that others do not fall for the same issues other reviewers and myself have had to unfortunately experience.