ORDER NOT DELIVERED FROM TECHTREK

On 21 August 2025 I ordered 20 boxes of duplicating paper online and paid in full. Till today 13 September 2025 I have not received my goods. When calling the contact number from their website it is not answered. When tracking my order I get message that my order is in the dispatch process. On 10 September 2025 I received an email from techtrek saying they will deliver on 12 September 2025.but that did not happen. I desperately need assistance. May they please refund me so that I can order somewhere else. Order No. #TTK1029.