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Natalia
1 reviews | Active since Mar 2023
10 Mar 2023, 21:44
RCT smart watch
The battery dies within 9 hr, location is obscure, the rubber straps of the phone started tearing after a month. My child can't initiate the video call ( I have an Oppo phone), only normal call. Tried to contact supplier - no response
Helpful (0)
Replies (5)0
Replies (5)
Tech Guy SA's replyOfficial
11 Mar 2023, 00:14Good Evening
Unsure what number you have tried to call us and what time ( Do not see a email/contact form regarding this.) However happy to assist in sending couriers to collect the watch.
We sent you a whatApp in the meantime and will give you a call in the Morning I know its a Saturday otherwise can call Monday if you'd like. So we can confirm the same address for collection We cover the cost on shipping it around but would like to know more on the fault and request.
Apologies on the late night (midnight) reply and the whatsapp we do not answer calls after 4pm but do answer whatsapps after hours (All Week round) and emails after hours in the weekday.
Regards
Marc - Tech Guy SA
Unsure what number you have tried to call us and what time ( Do not see a email/contact form regarding this.) However happy to assist in sending couriers to collect the watch.
We sent you a whatApp in the meantime and will give you a call in the Morning I know its a Saturday otherwise can call Monday if you'd like. So we can confirm the same address for collection We cover the cost on shipping it around but would like to know more on the fault and request.
Apologies on the late night (midnight) reply and the whatsapp we do not answer calls after 4pm but do answer whatsapps after hours (All Week round) and emails after hours in the weekday.
Regards
Marc - Tech Guy SA
Best regards,
Tech Guy SA's reply11 Mar 2023, 00:14
Official
Good Evening
Unsure what number you have tried to call us and what time ( Do not see a email/contact form regarding this.) However happy to assist in sending couriers to collect the watch.
We sent you a whatApp in the meantime and will give you a call in the Morning I know its a Saturday otherwise can call Monday if you'd like. So we can confirm the same address for collection We cover the cost on shipping it around but would like to know more on the fault and request.
Apologies on the late night (midnight) reply and the whatsapp we do not answer calls after 4pm but do answer whatsapps after hours (All Week round) and emails after hours in the weekday.
Regards
Marc - Tech Guy SA
Unsure what number you have tried to call us and what time ( Do not see a email/contact form regarding this.) However happy to assist in sending couriers to collect the watch.
We sent you a whatApp in the meantime and will give you a call in the Morning I know its a Saturday otherwise can call Monday if you'd like. So we can confirm the same address for collection We cover the cost on shipping it around but would like to know more on the fault and request.
Apologies on the late night (midnight) reply and the whatsapp we do not answer calls after 4pm but do answer whatsapps after hours (All Week round) and emails after hours in the weekday.
Regards
Marc - Tech Guy SA
Best regards,
N
Natalia's updateReviewer Update
13 Mar 2023, 13:46Thank you for coming back to me, I have ordered a replacement straps.
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Natalia's update13 Mar 2023, 13:46
Reviewer Update
Thank you for coming back to me, I have ordered a replacement straps.
Tech Guy SA's replyOfficial
13 Mar 2023, 20:49Noted from our conversation on Whatsapp.
However is the watch still faulty? and if so What is the fault exactly (Would need as requested the OS version on the phone) or was it Signal issue in the area?
PS Your original message to us before hellopeter a ticket was created #270 unsure why you never got the email (Sent on the 9th Feb 2am) it may land in spam/junk possibly on your emails end to what I've concluded.
But otherwise have spoken to my supplier while awaiting feedback from you and we may have a plan (Apart from the strap) but would need the information requested.
Regards
Marc - Tech Guy SA
However is the watch still faulty? and if so What is the fault exactly (Would need as requested the OS version on the phone) or was it Signal issue in the area?
PS Your original message to us before hellopeter a ticket was created #270 unsure why you never got the email (Sent on the 9th Feb 2am) it may land in spam/junk possibly on your emails end to what I've concluded.
But otherwise have spoken to my supplier while awaiting feedback from you and we may have a plan (Apart from the strap) but would need the information requested.
Regards
Marc - Tech Guy SA
Best regards,
Tech Guy SA's reply13 Mar 2023, 20:49
Official
Noted from our conversation on Whatsapp.
However is the watch still faulty? and if so What is the fault exactly (Would need as requested the OS version on the phone) or was it Signal issue in the area?
PS Your original message to us before hellopeter a ticket was created #270 unsure why you never got the email (Sent on the 9th Feb 2am) it may land in spam/junk possibly on your emails end to what I've concluded.
But otherwise have spoken to my supplier while awaiting feedback from you and we may have a plan (Apart from the strap) but would need the information requested.
Regards
Marc - Tech Guy SA
However is the watch still faulty? and if so What is the fault exactly (Would need as requested the OS version on the phone) or was it Signal issue in the area?
PS Your original message to us before hellopeter a ticket was created #270 unsure why you never got the email (Sent on the 9th Feb 2am) it may land in spam/junk possibly on your emails end to what I've concluded.
But otherwise have spoken to my supplier while awaiting feedback from you and we may have a plan (Apart from the strap) but would need the information requested.
Regards
Marc - Tech Guy SA
Best regards,
N
Natalia's updateReviewer Update
13 Mar 2023, 21:06I appreciated the quick response, I never said that the watch was faulty. I just expected more in terms of the battery life, location precision and quality of the wrist bands. I will continue using the watch, most important functions are working ok. I'm not here to get back onto something, on the contrary, I even tried to delete my comment after researching that most smart watches have these issues. I just wish I did my research more thoroughly before the purchase. Thank you
N
Natalia's update13 Mar 2023, 21:06
Reviewer Update
I appreciated the quick response, I never said that the watch was faulty. I just expected more in terms of the battery life, location precision and quality of the wrist bands. I will continue using the watch, most important functions are working ok. I'm not here to get back onto something, on the contrary, I even tried to delete my comment after researching that most smart watches have these issues. I just wish I did my research more thoroughly before the purchase. Thank you
Tech Guy SA's replyOfficial
13 Mar 2023, 23:43Noted thank you
Thank you also for contacting us
Regards
Marc - Tech Guy SA
Thank you also for contacting us
Regards
Marc - Tech Guy SA
Best regards,
Tech Guy SA's reply13 Mar 2023, 23:43
Official
Noted thank you
Thank you also for contacting us
Regards
Marc - Tech Guy SA
Thank you also for contacting us
Regards
Marc - Tech Guy SA
Best regards,