Poor product and after sales service delivery

I bought a Tech Geeks TV Android box and after only 3 weeks the whole system seized, but thanks to Takealot they managed to swop the item due to their exchange policy. The remote and mouse often seizes in the middle of a movie or series and then the whole system has to be reset. My remote packed up, so I ordered a new one from their sight, paid the fee for delivery and now after waiting 2 months have not received my item. I have sent numerous emails and finally a guy called Joe Stevens, their Customer Relations Manager, said he could not understand why they are so delayed with the dispatching of the said item. It is now almost 3 weeks again and no one responds to your emails. Really poor service. They only have one contact method which proves fruitless.