Bennett & Bloom Capetown (old name Jonvida) for consumer ****ming

On 4 August 2024 I purchased a wristband watch for my wife. As they only had one payment option to conclude my purchase, I used my credit card. The cost of the watch was R700 and shipping was free.

The details of the purchase is as follows: Order #JON1017 ModernWatch - Stainless steel watch for woman x 1 Subtotal R700.00 Shipping R0.00 Taxes R0.00

We even have a hyperlink to track the purchase:

<https://jonvida.com/_t/c/A***-17E887968F8304B1-80AEA810?l=AAAbM9pYaz6S1PPEDOydz5rsZxo9EY2HFImULYoJhQLWo%2F%2BA%2B1K3twzeiK1fds4vEmWUcnop1lJCeDF%2FkI6N1S53OJV4lQtz%2B34%2FIX80YW9SGY7XeQvLtWt7WQd5OyzaZZYzX9vXbGMfSL%2BEvDNvKpbTlh5h0MAKKijdRtgoTt%2FpUx2%2FJ0HnSulkx%2FAzMv8ZsnU%2Byu8x0cjiB%2BPM%2BprqZAAZfg4I5I00EBANGsCQrGZPOrUkJie3uYZ9UsJDyUykWP%2BoHjTB7suQ%2BQApOh8KCIIBIFqYmvASPCsxzCXESjm5pJq4vFbLNaOm4%2Fvi2Ct2ShG3OYOEOSwWapWKcFakIPqWgkoQQiuuHg%3D%3D&c=AAAW1sh1HqW3VOfUJG208ZzK3K***iGU3PmU8GW4lG6PQt9u7fVit0nEbYPVXaFraleS3r4i7wGprl4g5stRWrcwggqePZfJ1FUTmZszXO%2BUhxL3R1%2FcW2tuQYaMmm3RVlZRrt3OwL8ptJ24pF06qjaZ7T8tJMdgvJrjCsCk2djPrDAcdV5tuVUTU5LYUo7oCQYp4Y2Dnu8e%2Fonbqr6IA0Q4r9FxPxt0qu9GQi4Aj6hLwZmugcueJ6peaQCKWO%2BvDQhCbOXvTXELX6%2FypVY%2BrO17GGAh71QGxvUskzJQHHtJlPjo%2Fuq7jmv2CjTQ5L3tdu7ekGS1wuJ4VoGgVFqhsylZmLi9PPw6J5KHR0rUpwKm3eG4vO3aO5YvUHlqTnaN8mKOkTcIe%2BwL6%2Fe06OMyFiMhoXK6I0WSguWLKVu2ySn5AeHA2Ho611jNgIArapPICwgLIN2U%2B1ars6HRYxCIVNY%3D>

Now it seems impossible to get the watch delivered. After a several emails, to which either a lady by names of Ciska Wenneker and another, Deanne making excuses and promises. They even requested my wife's ID number for customs and what not.

A troubling fact is that one can't contact them directly, or they can't be found on Google maps to see what the place looks like When an email is sent to <***>, your email is answered from <***>

In the meantime, I had to get a re-issue for my credit card, as at least R100 worth of *****ulent transactions were passed as they have all my card details. Three transactions were rejected by my bank as it exceeded the limit on my card.

My wife still does not have the watch, but we have lost a lot of money.

We have requested they process a refund, but they just send us promises that the watch will be delivered soon.