JM
Joel M
1 reviews | Active since Nov 2021
15 Nov 2021, 13:22
********** Transaction
I have enrolled my daughter with guys, during the cause of the month I then cancelled all future lessons. The following month they went went on an debt my card without my authority. When I contact the lady i was working with ''Mirinda'' she was nowhere to be found. The painful this that all their transaction goes through merchant. I now had to cancel my card because of these ********.
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Teachme2's replyOfficial
17 Nov 2021, 15:49Hi Joel,
We're sorry to hear that you've had to go through this negative experience. Our team is constantly striving for excellence, we'll be sure to never let this happen again.
We've since looked into the situation and have arranged and confirmed a full refund of your remaining package.
Apologies again for the ambiguity, to clarify - the deduction went off at the beginning of the month due to it being a debit order. The package at the time of deduction has not been deactivated.
Now that we've processed the refund, the full amount that was deducted this month, along with any remaining lesson credits that weren't used will be refunded to you.
We're sorry to hear that you've had to go through this negative experience. Our team is constantly striving for excellence, we'll be sure to never let this happen again.
We've since looked into the situation and have arranged and confirmed a full refund of your remaining package.
Apologies again for the ambiguity, to clarify - the deduction went off at the beginning of the month due to it being a debit order. The package at the time of deduction has not been deactivated.
Now that we've processed the refund, the full amount that was deducted this month, along with any remaining lesson credits that weren't used will be refunded to you.
Teachme2's reply17 Nov 2021, 15:49
Official
Hi Joel,
We're sorry to hear that you've had to go through this negative experience. Our team is constantly striving for excellence, we'll be sure to never let this happen again.
We've since looked into the situation and have arranged and confirmed a full refund of your remaining package.
Apologies again for the ambiguity, to clarify - the deduction went off at the beginning of the month due to it being a debit order. The package at the time of deduction has not been deactivated.
Now that we've processed the refund, the full amount that was deducted this month, along with any remaining lesson credits that weren't used will be refunded to you.
We're sorry to hear that you've had to go through this negative experience. Our team is constantly striving for excellence, we'll be sure to never let this happen again.
We've since looked into the situation and have arranged and confirmed a full refund of your remaining package.
Apologies again for the ambiguity, to clarify - the deduction went off at the beginning of the month due to it being a debit order. The package at the time of deduction has not been deactivated.
Now that we've processed the refund, the full amount that was deducted this month, along with any remaining lesson credits that weren't used will be refunded to you.