EF
Esme F
1 reviews | Active since Jan 2019
15 May 2020, 10:13
Te Fraai Dienna
The most rude person I have ever dealt with. She runs a Company but oh my goodness, this is what happened. A few months ago I ordered shoes but later the same day had our Eskom Load shedding and could not get hold of her as our WiFi was not working she told we wifi has nothing to do with connections. We'll she was do rude. My daughter orders 2 pairs of leather shoes that they had in stock, this during lockdown and for her birthday, online sales. She received them today and the one pair is just to big, she loves the shoes and askes the te fraai die na if they will exchange the shoes. How rude they were not just her tone just rude. My daughter must pay more as they were on special and no longer, pay courier fees to and from and handling charges. Please we are in lockdown this was a birthday present. How cold and unprofessional can people be.
Helpful (0)
Replies (6)0
Replies (6)
Te Fraai Diena's replyOfficial
15 May 2020, 10:24Hi there
Every bit of information was made clear from the beginning when payment details was sent :)
I am not rude at all and was very helpful, you cant read from a Whatsapp what a persons tone are?
You are welcome to return and exchange like communicated with her :)
Have a lovely day xx
Every bit of information was made clear from the beginning when payment details was sent :)
I am not rude at all and was very helpful, you cant read from a Whatsapp what a persons tone are?
You are welcome to return and exchange like communicated with her :)
Have a lovely day xx
Te Fraai Diena's reply15 May 2020, 10:24
Official
Hi there
Every bit of information was made clear from the beginning when payment details was sent :)
I am not rude at all and was very helpful, you cant read from a Whatsapp what a persons tone are?
You are welcome to return and exchange like communicated with her :)
Have a lovely day xx
Every bit of information was made clear from the beginning when payment details was sent :)
I am not rude at all and was very helpful, you cant read from a Whatsapp what a persons tone are?
You are welcome to return and exchange like communicated with her :)
Have a lovely day xx
EF
Esme F's updateReviewer Update
15 May 2020, 10:54Not with all the costs you added. She can not afford it. One can tell by whatsapp dialect says a lot. This was a birthday gift and not under pleasant circumstances but your client treatment is up to you. Just by your feedback about whatsapp words say many things.
EF
Esme F's update15 May 2020, 10:54
Reviewer Update
Not with all the costs you added. She can not afford it. One can tell by whatsapp dialect says a lot. This was a birthday gift and not under pleasant circumstances but your client treatment is up to you. Just by your feedback about whatsapp words say many things.
EF
Esme F's updateReviewer Update
15 May 2020, 11:48This is my daughter and not myself can you not see the names? She stays in Johannesburg and married. Please note the names, you have removed her comments and information from your fb page. I mentioned my experience with you and how you treated her as well. So you are not willing to help.
EF
Esme F's update15 May 2020, 11:48
Reviewer Update
This is my daughter and not myself can you not see the names? She stays in Johannesburg and married. Please note the names, you have removed her comments and information from your fb page. I mentioned my experience with you and how you treated her as well. So you are not willing to help.
Te Fraai Diena's replyOfficial
15 May 2020, 18:25I can see names as I know who and what this is about :)
She orders her own birthday gifts so that is awesome, she the costs etc as this is made clear from the beginning.
You did not place an order with us (payment confirms order), you sent in a order on 02.02.2020 but never did any payment xx
She orders her own birthday gifts so that is awesome, she the costs etc as this is made clear from the beginning.
You did not place an order with us (payment confirms order), you sent in a order on 02.02.2020 but never did any payment xx
Te Fraai Diena's reply15 May 2020, 18:25
Official
I can see names as I know who and what this is about :)
She orders her own birthday gifts so that is awesome, she the costs etc as this is made clear from the beginning.
You did not place an order with us (payment confirms order), you sent in a order on 02.02.2020 but never did any payment xx
She orders her own birthday gifts so that is awesome, she the costs etc as this is made clear from the beginning.
You did not place an order with us (payment confirms order), you sent in a order on 02.02.2020 but never did any payment xx
Te Fraai Diena's replyOfficial
15 May 2020, 18:30Not willing to help? Saying again, she can return her shoes - we sent information via Whatsapp as this is where order is also placed.
All communication is there.
Thanks xx
All communication is there.
Thanks xx
Te Fraai Diena's reply15 May 2020, 18:30
Official
Not willing to help? Saying again, she can return her shoes - we sent information via Whatsapp as this is where order is also placed.
All communication is there.
Thanks xx
All communication is there.
Thanks xx
EF
Esme F's updateReviewer Update
20 May 2020, 13:13 it made me so furious , I bought the shoes on a lock down special they had for 1hour at a price , so I purchased a pair 4th April . Then due to lockdown only received them on Friday , shoes were to big so I requested a exchange for a smaller size of the same shoe . I understand the courier fees involved so I agreed to the R200 additional. Only then to be told it’s a additional R30 handling fee and R130 cause the shoes were bought on promotions and I now need to pay the original price . I just couldn’t believe it . This is from my daughter she could not afford after all the price increases. We put it on expose bad service on fb. Mine that was in February you were so rude as we had load shedding I just left it.
EF
Esme F's update20 May 2020, 13:13
Reviewer Update
it made me so furious , I bought the shoes on a lock down special they had for 1hour at a price , so I purchased a pair 4th April . Then due to lockdown only received them on Friday , shoes were to big so I requested a exchange for a smaller size of the same shoe . I understand the courier fees involved so I agreed to the R200 additional. Only then to be told it’s a additional R30 handling fee and R130 cause the shoes were bought on promotions and I now need to pay the original price . I just couldn’t believe it . This is from my daughter she could not afford after all the price increases. We put it on expose bad service on fb. Mine that was in February you were so rude as we had load shedding I just left it.