Prepaid water meter disaster in Bloemfontein

We have unfortunately decided to make use of a prepaid water meter in order to manage the water usage at our home. However, after installation where the service provider (TDB & C Agency) just pitched at our home without making any appointment, cut off our water supply, and installed the prepaid meter....they left the key pad on the table with the number of our prepaid water meter and a number to phone for more information. .....24 hours later we are STILL without any water. The service provider basically installs and leaves without giving clear instructions of HOW to operate the machine... When you phone the one number for assistance ( ********** ) they just tell you to go and buy water tokens at a petrol station. There is NO manual of even HOW to use the little keypad, or even where to start with the process. I had to google and try to figure out how even to switch the keypad on. I have been to 6 different retail outlets and could not buy any tokens as their computers are not reading the meter number given to us. After eventually getting to one outlet that could read it, and many phone calls later, I bought R500's worth of water vouchers. Then....trying to figure out HOW to load this token number into the keypad involved hours of frustration without making any progress as we keep on getting error codes.... This system is NOT working and the company should NOT be allowed to be in business installing and managing water meters. Their Company vision is "To become a become a number one choice service provider in rendering water conservation and demand management solution in the country"... clearly they have a very, very long way to go!!!