Warning: Avoid TCL TVs

Warning: Avoid TCL TVs

I made the mistake of purchasing a TCL TV, and it has been a nightmare. Initially, I liked the picture quality, but the brand-new TV turned out to be faulty.

I contacted TCL and, after several days, a technician came and confirmed the TV was defective. TCL issued a credit note, and the courier collected the TV but I am still waiting for a replacement.

The customer service experience was even worse. The staff struggled to communicate in English, often repeated themselves like parrots, and frequently cut calls. When asked a simple question like, “What is TCL going to do to make the customer happy?”, they had no answer.

I am escalating this to the Ombudsman.

My advice: avoid TCL. Stick to brands like Hisense or Skyworth that actually stand behind their products and customer service. Believe me, you don’t want to go through this experience.