Poor customer service TCL and GAME store

I took my TV for repair on 28 April at GAME store to date, I'm not getting any updates. TCL is using a company called Amcamino for repairs, a very useless and disrespectful company. They don't answer phone or reply emails. Every week I have to do follow up and no one is assisting. TCL is not helping at all when I complain about my case.