On the 15th of Janua...

On the 15th of January we reported reported the issue, our TV was blank but had sound, they came and took it since it was under warranty then later on brought it back failing to fix it.. They(TCL) said we should go to Game store to collect a new TV or a Refund but at Game store they said they cant give us as they are still waiting for a credit..form from TCL.. Till now 19th March we don't have a TV we keep on calling their customers service number but still no progress