Upfront payment before loan is issued

This company is a total ****.... They want upfront fees for a loan They charged my friend R9000 and now theybdont want to pay her money back and now they want more money....please pay back the money this is ***** it's Shame to ***** people's money....beware of this ****mers🥵🥵🥵🥵🥵🥵🥵🥵