Be very careful with this company

Be very careful with this company. I had a really shocking experience with them. I have full WhasApp transcript for anyone who wants the full details but here is the outline.

I ordered a bed from them for my daughter. They invoiced me incorrectly the first time but I know how it is so assumed this was just a mistake (now experience tells me it's possible they trying to **** more money from me).

After chasing a few times I received the updated invoice which I paid immediately. I was given a 1 week turnaround time for completion and delivery.

10 days later I hadn’t heard anything so I messaged to find out how it was coming on. They responded saying they may be able to deliver the next day but would ‘let me know’.

They didn’t let me know. All I received at 17.19 the next day was a message saying, “On our way”. Given that the Facebook ad stated they were based in Blouberg area, I knew that meant they wouldn’t take long so I rushed home from work to be there to receive the delivery. Here is another ad from them stating that they're based in Blouberg - I later found this to be a lie. https://www.facebook.com/marketplace/item/***/?ref=search&referral_code=undefined

An hour later they still hadn’t arrive. My toddler was sick, my husband was out and I needed to begin the bath/bed process, which is difficult at the best of times, let alone when she’s not well. I messaged to ask for an ETA. They didn’t respond, so 10 minutes later I stated that they would need to arrive soon or there was a possibility that I wouldn’t be able to answer the door.

They responded that they were in a location that was still quite far away. I was confused given that their ad said they were in my area. So I said that unfortunately they’d get here too late so asked if they can provide an alternative delivery slot.

He said it wasn’t possible and that they could drop it and not assemble the bed. I clarified that until I had my little one down I wouldn’t be able to answer the door at all.

Then things got weird…

He said if I didn’t want the bed then he could just provide a refund. Of course I wanted the bed - it was part of my daughter’s Christmas gifts!

I tried to be helpful by saying that if they were insisting on delivering rather than offering me an alternative time that would be convenient then they’d need to leave it outside my garage but that they’d need to be responsible for it. That would mean either waiting until I was available or by providing a refund should it be ******. Usually I would have suggested leaving it at a neighbour’s house but they were all out/away for the holidays.

He then refused to deliver and said that he couldn’t risk providing another delivery option because I may ‘do this again to him’. I was left beyond confused - literally the strangest delivery experience of my life.

Luckily, the refund was processed, but I urge people to be very careful of this kind of service. The insistence on having entry to my home was really worrying to me. At worst this could be a **** and at best it’s just exceptionally unprofessional service, with no consideration for customers.