Your service DISGUSTS me

I requested a ride on 06 August'22 at around 19:58 and after that, I clicked on the CASH button knowing that my friend whom I was going to meet up with at Discovery/Florida. After clicking confirm ride, I received a message from my banking stating the amount was debited three (3) times and declined. The driver was battling to find the place and he missed called me and I in turn had to call him back which I find a rather Distasteful action on his side. I ended up cancelling the trip due to my irritation and immediately thereafter, my bank called me as they were suspecting ***** and I was required to do the necessary verifications with them.

I then sent an email to Bheki @ Bolt and explained all this and received a message stating that someone would come back to me within 24 hours yet up until now, I haven't heard a thing. I demand that my money must be returned to my account effective immediately and that the bank service charges for the transactions made by them be covered accordingly.