Your Driver Gift did not pitch at Blue Route Mall on 2 January 2020

In the 2nd January 2020 I requested a ride from Blue Route Mall in Tokai to my home. The app showed the driver is 8 min away then thereafter 13 min and did not pitch but my account was debited and the address where this driver named Gift dropped off someone God knows who is not my address. Taxify Bolt app is not user friendly at all!!! I will Never Ever Use Bolt again and you can go and check my history I was a loyal user. My poor little girl who is 6 years old stood in the wind with me waiting for this useless driver who I could not even message from the app nor did he even answer my call when he was apparently 5 min away. I want my money back. This is a useless app and a ****, I still can't even reach anyone your website and support is none existant. I could have been in danger with my little girl. One thing I must say is I once had a query on a double payment on the Uber app and they helped me immediately. Now you want bak statements this that which is fine but you don't have a proper support in place. BOLT IS A **** AND VERY UNPROFESSIONAL. TERRIBLY DISSAPOUNTED I DO NOT PICK UP R108 I work very, very hard for my money like many other citizens. Shame on you for always exploiting the middle working class. I don't even expect a reply if your drivers don't even show their number plate on app and no trace just the pick of his ugly face and yes I said ugly as he must have done this to many people before shame on you