Worst customer service

A driver took my ID book 3/4 months ago and has been giving me the run around, I contacted taxify through two channels and finally got a response from Lesego who assured me the driver would bring my ID book on the 28 July '18,it's the 31 today,the driver is not answering my calls nor did taxify call for feedback...I need to travel,my life and work has been so inconvenienced by this....the worst service ever,I'm deleting my app!!!