worst customer service

<p>a taxify driver made a mistake and cancelled our trip by mistake so he said i should request he will accept it but other drivers kept accepting first then my account got suspended until March 2018 so he said he will take us where we going and we will pay him cash and that was on the 25th March 2017. he then asked us to always give him a call when we need a ride and that is how we called him to take us home on the 02nd April 2017 around 3am to drop me and my friend home in dlamini. i then forgot my phone on his backseat when he left it's a gold huawei smartphone and tried to call my phone the whole day on the 02nd April 2017 thinking he will answer so i can him that i forgot my phone in his car but it kept ringing and no answer and now it's off. i send TAXIFY an email requesting them to ask their driver Themba who drives white toyota corolla for my phone but a lady from taxify names Sasha tells me they can't track my trip for 02nf April 2017 and i tell her that this guy gave us his number and we called him to fetch us and take us home. so i ask them for the Themba's contact details so i can ask him before i go to the police to open a case but they not giving that or not even asking the driver themselves. Taxify just doesn't give a damn about us clients losing out stuff in their driver's car and how do we trust such company because it's their duty to help us as client recover our phones, jewellery or any other of our stuff left in their driver's cars.</p>