Worst Customer experience with Taxify!!!!!!!!!!!!

Worst Customer experience!"

I reported an incident on the 13.06.2018 regarding a missing phone which i had accidentally forgot in a drivers car. The reason i took out my phone was to give a driver a pin to exit my complex and forgot to put it back on my bag. I then realized that my phone was left behind on his car when i entered my building. I quickly rushed to go call it from my desk. At that point, the phone was still ringing but no one was picking it up. In my panic, i then emailed Taxify for help and to get his contacts which they did. However, this took them a while to respond to my emails. Eventually i managed to get his contacts and his phone was engaged throughout and now my phone was switched off, which now made me panic even more. I'm really disappointment that all this was conducted through email and i had no one to call me from Customer Care. I eventually got hold of the Guy( Advisor-his name) who gave me an attitude and told me to go open a case since im accusing him of *****ing my phone. I'm really flabbergasted with Taxify drivers. He bluntly **** on my face. Taxify reply was: Zhauhir Akoojee (Txfy)

Jun 13, 13:51 EEST

Hi Titi,

We understand your case. However, as communicated previously once a case is opened all that information will be shared with with the police.

Once again we are so sorry for the experience and inconvenience.

Kind regards,

Taxify family

Taxify, on the other hand, has the worst customer support I’ve ever seen from any company. I’ve come to realize that Taxify drivers may not be given proper training before starting the job. When you request a cab using the Taxify app, it’s almost certain you’re going to have issues with the driver. At this point, no one has done follow up with me to inquire about this issue. The culprit is still on the lose and can imagine how many people his doing this to. Unfortunately this matter will not rest until justice is done.

Ingrid.