useless non existent customer service assistance

i lost my phone last week Monday on one of their rides and i tried all avenues to get them to assist by providing me the number of the taxify driver and they took their dam time to respond not even a decency to call me to find out what the issue maybe after having used other mediums to contact them via email, family and friends bolt apps and facebook account. im shattered and flabbergasted that such a well known and widely used service doesn't have any means of a customer service centre or quick customer query response centre if their clients lose their items on their trips. i doubt that they also have a disclaimer for their drivers that if an item is lost there should be consequences. having tried calling my phone from Monday at around 15:40 till the phone switched off around 19:40 same day no communication or call from them to atleast link me with the driver but i get an email that says the driver says they ddnt see the phone. common customer courtesy is that the client should have been called to try atleast and ask questions relating to the trip as for one i ddnt receive my receipts which would have made things easier but to add injury was the treatment coming from their customer centre or whatever they call it. as for me am done with their trashy service having been their client for a long time they have lost me as their client and i will taking my services elsewhere going forth