Unhappy Taxify Customer

Hi good day,

I decided to use taxify on Thursday the 14th June because they are the cheaper then Uber and i literally needed to get from point A to B. After estimating the charge i realized that i never had enough cash on me and decided to use the card option. After inserting my card details and finding my ride, a 100 bucks was immediately deducted off my bank account as a pre-authorization amount. When i got into the car i asked the driver about this and he assured me that i will receive that money back shortly, once my ride was over a 35 bucks was also deducted off my account(thats how much the ride was) so all in all it costed me R135 for my ride on Thursday evening. i then went to read the policy on taxify and it also stated that i would receive that pre-authorized amount shortly. On Saturday i checked my bank balance and realized that i still haven't received that money, i then called the bank and they said that they can only reimburse that money once they've received a letter from taxify usually this happens immediately. the bank then told me i should get hold of taxify and ask them for the necessary documentation and then email it to the bank and they will reimburse me. There is no contact details on the app which is **** because what kind of business is this!!!! i had to use my personal data to google a number to call. I have been calling the number that i found on the internet ( ********** ) for a couple of days now and there is no answer! i cant even leave a message because the inbox of JODY is full which so unacceptable!!!!!!!!!!

I urgently need your assistance as i do not know what to do. You can find me on **********

Many thanks