Unacceptable

On 4.6.18 I used taxify, the driver took long to get to me, then when he got to my "pick up point" he came to the wrong spot, he then drove a longer route, and ended the trip in the middle of wynberg, now I normally pay R75 from pelican park to wynberg but that morning I was charged R90, I refused to pay the R90 nd only paid the amount that I normally pay which is R75. I got a mail fr taxify stating that u owe R20. I responded back and didn receive a reply again up to now still nothing.

Now this morning I tried to make use of taxify again, but my account is blocked because of the amount that is still due.

So what the hell now? Is this the way taxify operates?????