Unable to recover goods because Taxify support system not working.

Hi there,

No way to contact Taxify to report a complaint about their system nor collect a reported and found passport of mine!!!

I was in a taxify on the 4 June 2019. I happened to leave my SA Passport in the vehicle. I made contact with the driver to try retrieve it. He said he would leave it at a particular address which I appreciated. I have not been able to get it and am unable to get hold support because there is some Zendesk error message that keeps appearing in support (within the app). I have tried re-installing and updating, same problem persists. There is no alternate way to get hold of anyone in support. I was even willing to drive to the premises, but there's no contact details. Therefore there is no way for me to get my passport back. The driver did his part by us communicating, however, there was no clarity between us, possibly due to language barriers, however, how is it that an organisation that big has only one point of contact for emergency queries and when that system is down there is no other way to make contact. I need this passport to travel.

Taxify South Africa, contact me urgently. I find it poor for the business not to have an email address or contact number so that I can deal with a human being to assist me in resolving my urgent query.

Please contact me urgently to assist in resolving this. This time it wasn't the driver, the Taxify system has failed it's driver and customer (me).