This morning my daughter was charged R207 for a trip that was R116,bolt sent her a message that she was charged because her trip took long due to traffic congestion

This morning my daughter was charged R207 for a trip that was R116,bolt sent her a message that she was charged because her trip took long due to traffic congestion.Why is it her fault that there was too much traffic it's not her fault but she had to pay for it.This is unfair and a reapoff.Bolt is a ****.Am very unhappy about this.